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TERMS & CONDITIONS

Welcome to Sunshine Sup - Terms and Conditions and Important Guidelines

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These terms and conditions are designed to ensure a pleasant and safe experience for all participants in our SUP & SURF classes. Please read them carefully before registering and participating in classes. Registration for classes constitutes acceptance of these Terms and Conditions.

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1. REGISTRATION & PAYMENT

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  • Pre-Registration: Registration for all classes is required in advance, through our online management system on the website or by prior telephone arrangement or WhatsApp confirmations.

  • Registration Details: For registration purposes, the following details must be provided: full name, email address, and mobile phone number. Providing these details constitutes consent to receive SMS and email messages from the studio.

  • Method of Payment: Payment for classes is made at the time of booking, by credit card, BIT, PayBox or voucher only.

  • Registration Confirmation: Class registration is only finalized after payment has been made. Receiving a registration confirmation by email or text message constitutes final confirmation of participation in the class.

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2. CANCELLATION & CHANGE POLICY

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  • Class Cancellation by the Customer:

    • You are welcome to cancel up to 12 hours before the scheduled class for a FULL refund.

    • Cancellation within less than 12 hours before the class: Full charge for the class.

    • No-Show for Class: Full charge for the class.

    • Late Arrivals to Class: Full charge for the class (Refer to Class Participation Rules).

  • Class Date Change by the Customer:

    • Date change up to 12 hours before the class: Free of charge however subject to availability in an alternative class.

    • Date change within less than 12 hours before the class: Date changes are not permitted.

  • Class Cancellation by the Studio:

    • Weather and Sea Conditions: The studio reserves the right to cancel a class due to weather or sea conditions that are unsafe or unsuitable for the activity (such as strong winds, high waves, storms, lightning, heavy fog).

    • Minimum Participants: A minimum of 2 participants is required for a group classes. If not enough participants have registered, the studio reserves the right to cancel the class or move it to another date.

    • Cancellation Notice: In the event of class cancellation by the studio, a notice will be sent to registered participants as soon as possible (usually up to 8-12 hours before the class). The studio will contact participants to arrange an alternative date or a full refund, at the customer's choice.

  • Transfer of Class / Pass: A purchased pass related to a registered class is personal and non-transferable.

 

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3. CLASS PASS & VOUCHER POLICY

 

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Class passes and vouchers are personal and non-transferable, except with prior written approval from the studio management.

  • The validity of class passes and vouchers is valid for 2-12 months from the date of purchase (depending on the pass purchased).

  • Redeeming a class pass or voucher is subject to pre-booking a class and is based on availability.

  • A full refund for a class pass will only be given if it has not been used, and up to 14 days from the date of purchase, in accordance with the Consumer Protection Law.

 

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4. CLASS PARTICIPATION RULES

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  • Class Duration: The duration of SUP & SURF classes is 50 minutes.

  • Early Arrival: Please arrive at the studio and prepare for the class approximately 10 minutes before the scheduled class time for registration, safety briefing, and organisation.

  • Lateness: Entry to the class will not be permitted after 10 minutes from the start time. In case of lateness, no refund or credit will be given.

  • Personal Equipment: It is recommended to bring a swimsuit, towel, sunscreen, hat, sunglasses (preferably with a strap), and drinking water. You may bring a waterproof bag for small personal items.

  • Studio Equipment: The studio provides SUP boards.

  • Private Equipment: The use of private SUP boards in classes is prohibited (unless arranged prior with management).

  • Instructor's Instructions: You must listen to the instructor's instructions and act accordingly at all times during the class.

  • Respectful Conduct: If you don't treat the instructor or other participants with respect then we are allowed to ask you to leave the class.  If we find ourselves in a situation where a participants uses profound language towards the instructor or other participants then you will be asked to leave the class immediately.  In all related cases no refunds / credit will be given.

 

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5.  SAFETY & RESPONSIBILITY 

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  • Safety First: Your safety is our top priority. Please adhere to all safety instructions given by the instructor before and during the class.

  • Physical Requirements: Participation in SUP or SURF classes at sea requires basic swimming ability. If you are not a proficient swimmer, please inform the instructor before the class. If you have certain medical conditions (such as heart problems, back problems, dizziness, epilepsy, fear of water, or any other medical condition), please consult a doctor before participating in the class and inform the instructor before the start of the class.

  • Health Declaration: By registering for a class, the participant declares that their health, physical and mental condition does not limit or prevent them from engaging in physical and/or sports activity within the various classes at the studio. The participant undertakes to inform the studio of any change in their health condition.

  • Personal Responsibility: All activities performed by the participant within the various classes at the studio are at their own personal and exclusive responsibility. The participant releases the studio from any liability for bodily injury and/or psychological harm and/or any other damage that may be caused to them during the activity, except for damage caused by direct negligence of the studio.

  • Responsibility for Personal Belongings: The studio is not responsible for the loss or theft of personal belongings.

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6.  INTELLECTUAL PROPERTY & MARKETING CONTENT

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  • Filming During Classes: Photos and videos may be taken during classes for documentation, service improvement, and marketing content creation for the studio (website, social networks). Participation in classes constitutes consent to the use of these photos/videos. If you do not wish to be photographed, please inform the instructor at the beginning of the class.

  • Copyright: All content on the studio's website, including texts, images, videos, and graphic design, is the intellectual property of the studio and is protected by copyright laws. It is forbidden to copy, reproduce, distribute, or make any commercial use of this content without prior written permission from the studio.

 

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7.  MISCELLANEOUS

 

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  • Terms and Conditions Updates: The studio reserves the right to update these Terms and Conditions from time to time, at its sole discretion. Updates will be published on the studio's website and will take effect from the date of their publication.

  • Changes to Class Schedule: The studio reserves the right to change the class schedule from time to time, to add/remove classes, and to change the types and prices of subscriptions and cards, at its discretion. The studio reserves the right to replace an instructor and/or bring a substitute instructor for studio classes if necessary.

 

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8. CONTACT or QUESTIONS

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We are here for any question or request.

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We look forward to serving you and providing you with a fun and safe SUP & SURF experience.​  Join us for an unforgettable experience - you don't need any experience, only a great attitude !!!

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